How do I receive my invoice?
Your invoice is sent to the email address provided at the time of purchase. It is your responsibility to ensure the email address is correct. If your company changes its email address, please inform us by sending an email to finance@nordicscreen.com with the updated details.

Can I get a copy of my invoice, and can it be in English?
Yes, you can request a copy of your invoice by contacting us at support@nordicscreen.com.
If you would like your invoice to be in English, please specify this at the time of order placement. If you wish to receive future invoices in English, send an email to finance@nordicscreen.com.

Can I get an overview of my invoices and payments?
You can request an account statement by emailing finance@nordicscreen.com with your customer account number and the desired period.
It is also possible to arrange a recurring monthly statement by contacting us via email.

How much time do I have to pay an invoice?
Payment must be made by the specified due date on the invoice.
If no due date is indicated, payment must be made no later than 14 days after the invoice is issued.
The standard payment term is 8 days unless otherwise agreed.

What if there are changes to the invoice details?
If there are changes, such as a company merger or address update, please inform us at finance@nordicscreen.com before license renewal or placing a new order.
Note that we generally do not issue revised invoices for orders already processed unless the changes are communicated in a timely manner.

What happens if I do not pay on time?
Late payments may incur reminder fees and interest in accordance with applicable laws.

• Up to three reminders are sent at 10-day intervals before the case is sent to collections.
• Each reminder is subject to a fee of DKK 100 and applicable interest.
• The first reminder can be sent 2 days after the payment due date.
  
  

What should I do if I have questions or disagree with an invoice?
If you have any questions or disputes regarding an invoice, please contact us as soon as possible at support@nordicscreen.com.

Handling PO numbers when placing an order
If PO numbers are required, the following options are available when placing your order:

1. Separate PO numbers: If you require different PO numbers for licenses and one-time services, you will receive two separate invoices.
2. Combined PO number: If you prefer a single invoice, provide both a primary and secondary PO number. Both PO numbers will appear on future license renewals.
   
   

What if a PO number or other details are missing from the invoice?
Missing details, such as PO numbers, must be communicated to finance@nordicscreen.com as soon as possible.
Note that PO numbers or other necessary details must be provided when placing the order. While these details cannot be added to an already issued invoice, they can be included in future renewals.

For further questions, please contact us at finance@nordicscreen.com.