How do I
receive my invoice?
Your invoice is sent to the email address provided at the time of purchase. It
is your responsibility to ensure the email address is correct. If your company
changes its email address, please inform us by sending an email to finance@nordicscreen.com
with the updated details.
Can I
get a copy of my invoice, and can it be in English?
Yes, you can request a copy of your invoice by contacting us at support@nordicscreen.com.
If you would like your invoice to be in English, please specify this at the
time of order placement. If you wish to receive future invoices in English,
send an email to finance@nordicscreen.com.
Can I
get an overview of my invoices and payments?
You can request an account statement by emailing finance@nordicscreen.com with
your customer account number and the desired period.
It is also possible to arrange a recurring monthly statement by contacting us
via email.
How much
time do I have to pay an invoice?
Payment must be made by the specified due date on the invoice.
If no due date is indicated, payment must be made no later than 14 days after
the invoice is issued.
The standard payment term is 8 days unless otherwise agreed.
What if
there are changes to the invoice details?
If there are changes, such as a company merger or address update, please inform
us at finance@nordicscreen.com before license renewal or placing a new order.
Note that we generally do not issue revised invoices for orders already
processed unless the changes are communicated in a timely manner.
Have there been price changes to existing products or services?
Yes, if an existing solution with existing features has undergone a price adjustment, this will result in an updated invoice. Price changes apply to both direct customers and partners.
Partners are notified at least 3 months in advance.
Direct customers will also receive timely notification explaining the change.
What happens when a customer adds new features or licenses?
If a customer—whether through a partner or directly—begins using new features or adds more licenses, this constitutes a product or license upgrade. These changes apply immediately and will be reflected in the invoicing.
What
happens if I do not pay on time?
Late payments may incur reminder fees and interest in accordance with
applicable laws.
- Up to three reminders are sent
at 10-day intervals before the case is sent to collections.
- Each reminder is subject to a
fee of DKK 100 and applicable interest.
- The first reminder can be sent
2 days after the payment due date.
What
should I do if I have questions or disagree with an invoice?
If you have any questions or disputes regarding an invoice, please contact us
as soon as possible at support@nordicscreen.com.
Handling
PO numbers when placing an order
If PO numbers are required, the following options are available when placing
your order:
- Separate PO numbers: If you
require different PO numbers for licenses and one-time services, you will
receive two separate invoices.
- Combined PO number: If you
prefer a single invoice, provide both a primary and secondary PO number. Both
PO numbers will appear on future license renewals.
What if
a PO number or other details are missing from the invoice?
Note that PO numbers or other necessary details must be provided when placing
the order. While these details cannot be added to an already issued invoice,
they can be included in future renewals.
Why did I receive an invoice before receiving my order?
The invoice may be issued before delivery, as the order is initiated and processed upon receipt. This allows us to place orders with our suppliers without unnecessary delay. Receiving an invoice therefore does not necessarily mean that the item has already been shipped or delivered. Delivery takes place according to the agreed delivery time.
If partial invoicing is required, this must be agreed upon at the time of order placement.
How do I cancel my subscription?
To cancel your subscription, you must do so before the end of the current license period. For more information and guidance, please follow the link below: