Players in Q-Play | Manage Digital Screen Devices

General about players

Introduction

On the Players page, you can manage all your physical and virtual devices. A player is a device running Q-Play. This can be: 
  1. A display with a built-in player (SoC)
  2. An external device connected via HDMI
  3. A WebPlayer running in a browser via a link

Overview of the Players page

Status bar, search and filters

The status bar above the list shows the total number of players, as well as how many are online and offline. 
  1. Search field: Finds players by name
  2. Filters: Narrow down the list


Grid, list and eye views

Switch between grid, list and eye view using the icons in the top-right corner.

Groups

Players are organised into groups to make them easier to manage. You can name your groups based on location or department, for example "1st floor" or "HR". 
  1. Create a group: Click New group
  2. Rename or delete a group: Use the three-dot menu next to the group
  3. Move a player to another group: In grid view, drag the player into the desired group. In list and eye view, select the group from the drop-down menu in the player's row
  4. Expand or collapse a group: Click the group name
The number next to the group name indicates how many players the group contains.

The Player card

Status and "Last seen"

Each player displays a Last Seen timestamp, indicating the last time the device communicated with the Q-Play servers. 
A player is shown as offline if it has lots its internet connection is powered off, or is no longer running Q-Play. 

What should I do if my player is offline? 

  1. Check the power supply. Make sure the display or device is switched on.
  2. Check the internet connection. Ensure the device is connected to the network. If it uses Wi-Fi, check that the network is working and has an internet connection. 
  3. Make sure Q-Play is running. If the device is displayning something other than Q-Play, such as another app or an input source like HDMI, start Q-Play again. 
  4. Restart the device. Turn it off, wait approximately 30 seconds, and turn it back on. 
  5. Check "Last seen". Once the player is back online, the timestamp will update, and its status will change to online. 

Player type

A small icon on the card indicates which platform the player runs on, such as Android, Windows, LG, Samsung, or Web. 

The three-dot menu

Each player card has a three-dot menu with the following options:
  1. View details: Opens the player's management panel, where you can access settings and information
  2. Edit name: Changes the player's name
  3. Manage permissions: Determines which users can view and manage the player
  4. Delete: Removes the player from your account 


Add a new player

Click Add new player in the top-right corner to register a new device. 
Quick add: If you have a connect code, you can enter it directly on the first screen without selecting a platform. The player will then be added to your default group. 
Guided setup: Select a player type to receive step-by-step instructions. 

Type
Includes
Instructions
Conference room
i3-Technologies, Barco, ClickShare, Yealink, Poly, Logitech, WebPlayer and Airtame
Follow the instructions for the selected device.
WebPlayer (Under Conference room)
All browsers
No connect code is required. Enter a name, select a group and click Create. Q-Play will then generate a unique link that can be opened in any browser. 
External Player
Separate devices connected via HDMI: Windows, Android and Linux
Each platform has its own installation guide and downloadable software.
Built-in Display (SoC)
Professional displays with a built-in player chip: Samsung, LG, Hisense, iiyama, Sony, MaxHub and ViewSonic
Follow the instructions for the selected display. 


Manage a player

Click Manage on a player card to open the management panel. The panel has three tabs: General, Advanced and Player info. 

General tab

Player Commands
You can send the following commands to the player: 
  1. Restart software: Restarts the Q-Play app on the device. 
  2. Restart hardware: Restarts the entire device. 
  3. Reload content: Download the assigned presentations again.
  4. Clear cache: Deletes files stored locally on the device.
  5. Delete player: Removes the player from your account. 
Note, that the player must be online to be able to send commands. 

Tip: If the content is not displaying correctly, try reload content first. If that does not help, try clear cache, followed by restart software.

Latest screenshot
Here you can view the latest screenshot of what is displayed on the player's screen. The screenshot updates automatically. To capture a new screenshot immediately, click the refresh icon above the image. 

Assigned presentations
Here you can see which presentations the player is currently displaying. A player can have multiple presentations. You can assign a schedule to each presentation so that it is displayed only during a specific period, for example, during weeks 29, 30 and 31 only. 

To assign a presentation: 
  1. Click Add new
  2. Select a published presentation
  3. Click add
The presentation is now assigned to the player. 

Assigned events
An event is a scheduled presentation that temporarily  replaces all other content on the player. While the event is active, only that presentation is displayed. Click Add new to assign an event to the player. 

Active schedule
Here you can configure when the player's display is switched on:
  1. Always on: The display stays on at all times
  2. Always off: The display stays off at all times
  3. Custom hours: Enable or disable individual days and set a start and end time for each day
Use the toggle in the top-right corner of this section to enable or disable the entire active schedule. 

Tip: Use custom hours if the display does not need to be on outside working hours. This saves energy and reduces wear on the display

Advanced tab

  1. Rotation: Select 0°, 90°, 180°, or 270°,  depending on how the display is mounted. 
  2. Aspect mode: Select Underscan, Overscan, or Custom to control how the content fits the display


Player Info tab

Here you can find technical information about the device: 
  1. Name
  2. Group
  3. Device type
  4. Operating system
  5. Player version
  6. Chrome version
  7. MAC adress
  8. IP adress
  9. Connection type
  10. Resolution
  11. Serial number
  12. Device ID
  13. Date the player was created and last modified
Update Q-Play: Click the refresh icon next to the Player version field to update the Q-Play software on the player.