Introduction

Zoho Assist is the tool our support team uses to connect to your Q-Play player and solve problems remotely. When you install it, you give our technicians temporary access to the player.

Only install Zoho Assist when our support team asks you to.

1. Before you start

Only when support asks
Our support team tells you when remote access is needed. Do not install Zoho Assist on your own.

A player with a browser
You install Zoho Assist from the browser on the player. The installer is an EXE or MSI file, so it runs on Windows players.

Keyboard and mouse
Connect a wireless keyboard and mouse to the player, so you can navigate in Windows.

2. How to install Zoho Assist

1. Leave Q-Play. Press F4 on the keyboard. If the F keys are locked, press FN and F4 at the same time.
2. Open the browser on the player. Find and open the internet browser on your Q-Play player.
3. Go to nordicscreen.com/remoteplayer. Type the address in the address bar, and press Enter.

4. Click Download. The NordicScreen page for the Unattended Agent Installer opens. Click Download to download the installer.

5. Open the file and accept the prompt. When the download is finished, open the file. Select I’m aware of the consequences and agree to install Zoho Assist - Unattended Access Agent, and click Next.

6. Accept the licence agreement. Select I accept the terms of the license agreement, and click Install.
7. Wait for the installation to finish. Zoho Assist is now installed, and our support team can connect to the player.

3. Next steps

If the player is on a network with a strict firewall, check that it meets Network and security requirements for Q-Play and Q-Cal.

4. Frequently asked questions

Related guides

• Network and security requirements for Q-Play and Q-Cal
• NordicScreen hardware policy
• What to consider when your players use Wi-Fi