Guide to Zoho Assist Installation for Seamless Q-Play Remote Support

Guide for Installing Zoho Assist for Remote Support

To ensure a smooth and effective support experience, we have prepared an easy guide for installing Zoho Assist, providing our support team with the capability to deliver remote assistance for your Q-Play solution. Please follow the steps below carefully to install Zoho Assist and grant our technicians temporary access to address any issues.


Note: Follow the steps below carefully to install Zoho Assist and enable remote support for your Q-Play solution.

1. Open your browser from the player:
      * Find and open your internet browser on the Q-Play player.


2. Enter the following web address in the search bar:
      * Type "nordicscreen.com/remoteplayer" in the search bar and press Enter.
Web browser window open on Microsoft Start page with various news articles, weather updates, and personalized content.


3. Download Zoho Assist:
      * On the website, click "Download" to initiate the download process.
Web page for NordicScreen's Unattended Agent Installer download, with options for EXE or MSI installer types.


4, Accept the installation prompt:
      4.A. Once the download is complete, open the downloaded file. Accept the prompt: "I'm aware of the consequences and agree to install Zoho Assist - Unattended Access Agent."
      4.B. Click "Next" to proceed.
Installation wizard for Zoho Assist Unattended Access Agent with an information alert and 'Next' button highlighted.

5. Accept the license agreement:
      5.A. Accept the license agreement by checking "I accept the terms of the license agreement."
      5.B. Click "Install" to start the installation process.
nstallShield Wizard for Zoho Assist displaying the License Agreement with options to accept or not accept the terms, and the 'Install' button highlighted.


6. Complete the installation process:
      * Wait for the installation process to finish. Once completed, you have now installed Zoho Assist.


Note: To ensure your optimal support experience, we kindly ask you to follow this procedure only when prompted by our support team. We want to assure you that your security is our top priority. By following these steps, you grant us temporary access to provide the best possible assistance for your Q-Play solution.

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