There is no connect code on the screen?
If the connect code does not appear on the screen, check the internet cable or Wi-Fi on the player.
There is a black screen and it says "offline"?
This is because the player is not connected to the internet. Follow this guide to connect to the internet.
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PowerMangement FAQ
Are the devices dependent on my player? No, it has a direct connection to the internet. Do the devices need internet? Yes, they need to have internet.
Monitor your players with the Player Monitoring App
Introduction The Player Monitoring app allows you to get a quick overview of your Q-Play players in near-realtime, directly inside a Q-Play presentation. That way, you can deploy a screen in your internal IT department which monitors all the other ...
Add player under players in Q-Play
1. Login to Q-Play V2. 2. Select "Players" in the left hand menu. 3. Click on "Connect Player" in the top right. 4. Fill out Player details and insert the Connect Code displayed on the Player. The connect code is found on the display that is running ...
Add a presentation to your player in Q-Play
1. Login to Q-Play V2. 2. Select Players in the left hand menu. 3. Click on the Player you wish to add a Presentation to. 4. Click on the "+" field. 5. Select the presentations you want to add, and click on Add Presentation. You've now succesfully ...
How to create player groups in Q-Play
If you have a lot of players in different spots or locations, you can create player groups, to keep your players organized. This guide will show you how to create the groups, and how to move players between those groups. 1. Login to Q-Play V2. 2. ...