Installation - Q-Play on Samsung Tizen 4 & 5 signage screens

Installation - Q-Play on Samsung Tizen 4 & 5 signage screens

Introduction

Q-Play is a software program that allows you to display your digital signage designs directly on your Samsung screen. With Q-Play, you can create and manage engaging content that captures the attention of your guests or colleagues in a simple and effective way.
This guide will walk you through the process of downloading, installing, and configuring Q-Play on your Samsung device, so you can start presenting your designs and messages with ease.

Supported models

InfoTizen 4 - QBR / QMR / QMR-A / QMR-B / QHR
InfoTizen 5 - High Brigtness screens OM / OH

Installation guide

Warning
Before installation, we highly recommend updating the firmware on your screen. For instructions on how to update the firmware, follow this guide: https://www.samsung.com/us/support/answer/ANS10002051/

New or factory‑reset screen

  1. Start by plugging in the power cable and turning on the screen.
  2. When prompted, select your preferred language.
  3. You will then be asked to set up Wi‑Fi. If you plan to use Wi‑Fi, follow the on‑screen instructions. Otherwise, press Skip in the top‑right corner. We recommend using a wired connection for the most stable internet connection.
  4. Agree to Samsung’s Terms and Conditions, including the Privacy Notice, by pressing OK.
  5. When you reach Installation Type, select Manual Setup.
  6. Choose the screen orientation. If you are unsure, select Auto.
  7. When asked to select a player, choose URL Launcher and enter the following URL to install the Samsung Q‑Play app:
    8. Quote
    1. https://sssp.q-play.io (You can connect a USB keyboard to make entering the URL easier.)
  8. After entering the URL, press Go on the on‑screen keyboard (or Enter on a USB keyboard), then press the Right Arrow on the remote.
  9. When prompted to connect to the RM Server, skip this step. It is not required for Q‑Play to function.
  10. Disable Auto Power Off to prevent the screen from shutting down automatically after a set number of hours.
  11. Return to System, open the Power Control menu, and enable Auto Power On and Remote Configuration.
  12. Set the current time. If the screen has internet access, the time should be set automatically.
  13. The screen should now indicate that it is ready for use. Q‑Play will automatically download and start running.
  14. Press the Home button on your remote control, and select URL Launcher. Q-Play will be automatically downloaded and start.
  15. Once a connect code appears on the screen, your player is ready to be connected. Follow this guide to complete the connection: Connect a player to your account

Already set‑up screen

  1. Press the Menu button on your remote.
  2. Go to System and open the Power and Energy Saving menu.
  3. Turn off all power‑saving settings to ensure the screen does not turn off unintentionally.
  4. Return to System, open the Power Control menu, and enable Auto Power On and Remote Configuration.
  5. To set up Wi‑Fi, go to the Network tab, select Open Network Settings, and follow the on‑screen instructions.
  6. Go to the Features tab and open App Management.
    1. If App Management is not available, go to Settings > All Settings > System > Play via, and select URL Launcher.
    2. Then return to Home > Features and open URL Launcher Settings.
  7. In the first option, enter the following URL for Q‑Play’s Samsung software:
    8. Quote
    1. https://sssp.q-play.io (You can connect a USB keyboard to make entering the URL easier.)
  8. Q‑Play will automatically download and start running.
  9. Once a connect code appears on the screen, your player is ready to be connected. Follow this guide to complete the connection: Connect a player to your account

Non‑essential steps

These steps are optional but recommended for a smoother experience especially when using the screen for other devices via HDMI.
  1. If you want Q‑Play to open automatically when an external device is unplugged, press the Menu button on your remote.
  2. Go to System > Auto Source Switching.
  3. Select Auto Source Switching, then choose Preset input.
  4. Scroll to Primary input and select the HDMI port you want to use for other equipment
  5. Scroll to Secondary input and select URL Launcher
  6. Make sure that Primary Source recovery is enabled.
When set up like this the screen will start Q-Play by default but will switch to HDMI input when something is connected, and when HDMI input is disconnected it will fall back to run Q-Play.

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