Invite a User in Q-Play - Step by Step guide

Invite a user to your Q-Play account

Introduction

You can give a colleague access to your Q-Play account by sending an invitation to their email address. Your colleague accepts the invitation via a link in the email and can then create a user account. Once their account has been created, they will have access to your Q-Play account with the permissions you have assigned. 

Only users with administrator permissions can invite others. This means members of the Admin team. If you don't have permission to send invitations, ask an administrator on your account to do it for you. 

Step by step: Invite a user

  1. Log in to Q-Play
  2. Click your name in the top-right corner and select Account SettingsThe menu under your name showing Account Settings
  3. Select Users from the menu on the left and click Invite user. Select Users and click Invite User
  4. Enter the email address of the person you want to invite. You can optionally select one or more teams for the user to join. The team determines what the user can see and do. Read more about Teams in Q-Play. Click Send invitation
The user will now appear in the user list with a clock icon and the status Pending until the invitation has been accepted. 

The new user's first login

You can forward this section to the person you have invited. 
  1. Open the email containing the Q-Play invitation.
  2. Click the link to accept the invitation. 
  3. Complete the form or sign in with Microsoft or Google if your account uses Single Sign-On (SSO). 
  4. You now have access to the account with the permissions assigned to you. 

Frequently asked questions

The invited user hasn't received an email. What should I do?
Ask them to check their spam or junk folder. Also, verify that the email address is spelled correctly in the user list. 
I entered the wrong email address. What should I do?
The email address cannot be changed afterwards. Send a new invitation using the correct email address. 
The user is still listed as Pending. Why?
The invitation hasn't been accepted yet. Ask the user to find the email and click the link. 
The user can log in but can't see any content. Why?
The user is probably assigned to a team with Restricted Access or Custom permissions that do not grant access to specifik folders. Grant the team access via Manage Permissions on the relevant folder. 
How do I change a user's name, language, or login method?
Click the three dots next to the user and select Edit Details.