Teams are found under Account Settings, which you access by clicking your name in the top right corner and selecting Account Settings from the dropdown. From there, select Teams in the left menu.
Teams are a way to organise users into groups — such as HR, Marketing, or Designers — and control what they can see and do in Q-Play. A team can be used purely for organisational purposes, or to restrict and fine-tune exactly what each group of users has access to.
Creating a Team
- Click your name in the top right corner and select Account Settings from the dropdown.
- Select Teams in the left menu.
- Click Create Team in the top right.
- Give the team a name.
- Select a role for the team.
- Add members to the team by searching for users or typing their email address.
- Click Save Changes.
Note: Remember to hit Save Changes when editing a team.
Teams Overview
The Teams page lists all teams on your account with their name, assigned roles, number of members, and the date they were created. Click the three-dot menu on any team to edit or duplicate it.
Admin team
The Admin team is a default team that cannot be edited or deleted. Removing it would lock you out of your account, so it is permanently protected. Any user in the Admin team has full control over the account.
Roles
When creating or editing a team, you assign it a role. The role determines what the members of that team can see and do in Q-Play.
Account Admin
Full control over the account. Identical to the Admin team role. Useful if you want to organise admins into named groups such as IT or Management without changing their access level.
Global Access
Can see all content and access all resources, but cannot manage users. This is suitable for users who need broad access without account administration rights.
Restricted Access
Users can see the menu options on the left side of Q-Play, but cannot see any content inside them unless a specific group or element has been explicitly shared with them.
Custom
Fine-grained control over exactly what the team can access. When selecting Custom, you configure the following sections:
Resource Permissions
Set the level of access for each resource in Q-Play. Resources include Players, Presentations, Playlists, Integrations, Media Library, Event Management, and Metadata. Each resource can be set to one of three levels:
- Read — the user can see the content but cannot make any changes.
- Write — the user can see and edit content but cannot delete anything.
- Manage — the user can read, write, and delete content.
Controls which menu items are visible to the team in the left navigation. If a menu item is not enabled here, the user will not see it at all, even if they have resource permissions for it. Available menu items include Dashboard, Playlists, Design Tool, Players, Media Library, Integrations, News, Q-Cal, Help Center, Account Settings, Partner Info, Activity Log, API, Support Widget, Partner Contact, Event Management, and Metadata.
Edit Permissions
Controls whether the team can edit API settings and Partner settings.
Giving a Team Access to Specific Content
Setting a role on a team defines what a user can potentially access, but for teams with Restricted Access or Custom roles, you also need to grant access to the specific groups or folders you want them to see. This is done directly on the resource itself, not from the Teams page.
Manage Permissions is available on groups and folders in Playlists, Presentations, Players, Media Library, and Event Management.
How to give a team access to a group or folder
- Navigate to the relevant section — for example, Playlists or Players.
- Find the group or folder you want to give access to.
- Click the three-dot menu on that group or folder.
- Select Manage Permissions.
- Click Add Team and select the team you want to give access to.
- Set the access level to Read, Write, or Manage.
- Click Save.
Read means the team can see the content but not edit it. Write means they can see and edit but not delete. Manage means they can read, write, and delete.
Note: Integrations cannot be managed individually and do not have group permissions.
To add or remove members from a team, click the three-dot menu on the team and select Edit team. In the Members section, search for users by name or email and add them using the + button. To remove a member, click the x next to their name. Remember to click Save Changes when done.
You can also assign users to teams when inviting a new user, or by editing an existing user from the Users page.