Setting up visitor management solution with printer
Introduction
Welcome to the guide for setting up a visitor management system! Visitor management is an effective solution for streamlining the registration process and enhancing the guest experience at events, meetings, offices, and other locations where registration is required. This guide will walk you through the practical steps of selecting the right location, ensuring secure installation, and optimizing the use of your visitor management system. Let's get started on creating a seamless and efficient check-in experience!
Pre-installed visitor management
If you have purchased visitor management through one of our partners, Q-Play will already be installed on the visitor management screen. However, if you have acquired a screen yourself, follow this
guide for the installation of Q-Play software.
Installation til Q-Play - Windows
Installation til Q-Play - Android
How it works
Visitor management enables guests to swiftly register their arrival at events or locations by engaging with a user interface. Guests self-identify, their arrival is logged, automating the registration process and enhancing the efficiency of events and venues.
Before installation
Prior to installation, it is important to be well-prepared. The following items are necessary:
- Access to Q-Play login and the customer's account.
- Ensure knowledge of the customer's agreement number from Q-Play, as the screen needs to be connected to the customer's account.
- Necessary hardware, tools, etc.
If the above is not possible or in case of issues, please call Nordicscreen immediately for assistance at: +45 71 92 62 22
Installation
Before you begin, it's important to ensure that all components are ready for a seamless installation process.
Let's take a look at the key points you need to pay attention to:
1. Choose the right location: Place the check-in kiosk where it's visible and easily accessible to guests. Typical locations include entrance areas, foyers, or reception areas.
2. Ensure power connection: Make sure there is a power source near the installation site. The check-in kiosk needs to be plugged into an outlet.
3. Ensure network connectivity: Ensure there is network connectivity near the installation site. The check-in kiosk needs to be connected to the network. It's recommended to use wired internet.
4. Secure mounting: If your check-in kiosk needs to be mounted on the wall or floor, ensure it is securely and stably mounted.
5. Adjust height and angle: Adjust the height and angle of the kiosk so it's easily accessible and comfortable for guests to use. Avoid placing it too high or too low.
6. Test the system: Once the installation is complete, test the check-in system to ensure it functions correctly. Go through the entire process from self-identification to receiving confirmation.
7. Cable management: Plan the cable management carefully to ensure a neat and well-organized installation.
When the visitor management kiosk is mounted, the final part of the installation can proceed.
- Connect the screen to power and the internet. Now, check that the screen boots up. (As soon as the operating system is started up, Q-Play will start automatically.)
- A Connect Code will appear on the screen. This indicates that the Q-Play software is connected to the internet. (See the image below with the Connect Code.)
- If a Connect Code does not appear on the screen, check if the screen is connected to the internet.
*If Q-Play is not installed on the device upon receipt, Q-Play must be installed on the device. Read how at the top of this guide.
After installation
When you see the connect code on the screen, as shown in the image below, the solution is ready to be connected to a Q-Play account.
To complete the task, visitor management needs to be added to the customer's account.
1. Log in to the Q-Play account where the device needs to be added.
2. Go to the player section.
3. Enter the 6-digit Connect Code from the screen into Q-Play.
*If you are unsure how to connect in Q-Play, follow this guide.
4. Add design to the screen.
*If you are unsure how to add design in Q-Play, follow this guide
If you encounter any issues or have questions during the installation, please contact NordicScreen Support.
Printer
When you install a printer on your visitor management system, you open up the possibility to print name badges for the visitors who check in.
Zoho Assist
To install the printer, you first need to download Zoho Assist. This allows NordicScreen to access the screen, which is necessary to complete the installation and ensure a smooth setup of the printer.
Follow this guide to install Zoho Assist:
As soon as Zoho Assist is installed, contact NordicScreen support.
E-Mail: support@nordicscreen.com
Subject: visitor management printer
NordicScreen will then take care of the installation of the printer.
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